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Terms of Service

Last Updated: 15 September 2025

These Terms of Service (“Terms”), including our Acceptable Use Policy (AUP), Service Level Agreement (SLA), and Privacy Commitments, govern your use of cloud services and storage services (“Services”) provided by OmenHost (“we,” “us,” “our”). By using our Services, you agree to all terms below. If you do not agree, you must not use our Services.

1. Eligibility & Age Requirement

You must be at least 13 years old to use our Services. If you are between 13 and 17, you must have the consent of a parent or legal guardian. We do not knowingly provide Services to users under the age of 13. Accounts found in violation will be terminated.

2. Services Provided

We provide cloud infrastructure and storage solutions, including:

  • Cloud VM’s
  • Object Storage
  • Block Storage

Features, pricing, and availability are listed on our website and may change at any time.

3. Billing Payment Policy

3.1 Billing Cycle

  • Services are billed hourly on a pay-as-you-go basis.

3.2 Reminder Schedule

  • Reminder is sent when account balance reaches $4 (low balance alert).
  • At $0 balance, a final reminder is sent.
  • At -$1 balance, account is suspended.
  • At -$1 balance, account is suspended.

3.3 First-Deposit Bonus

To receive 50% extra on your first deposit, you must contact legal@host.spiderhunt.site or reach out through our Contact Form

3.4 Account Termination

  • Accounts are terminated 14 days after the suspension date if payment is not received.

3.5 Currency & Fees

All prices are in USD unless stated otherwise. You are responsible for currency conversion and transaction fees.

4. Service Communications

  • By creating an account, you agree to receive essential service-related communications (e.g., billing notices, low balance alerts, downtime notifications).
  • You will only receive promotional or marketing emails if you explicitly opt in, as described in our Privacy Policy.

5. Refund Policy

5.1 Prepayments

  • All payments are final; no recurring refunds.

5.2 Service Credits

  • Refunds are only issued as limited SLA-based credits, explained in our SLA section.
  • Service credits are non-transferable and must be used within 90 days.

5.3 Account Credits

  • Prepaid funds may be applied against outstanding invoices or future service costs.
  • Upgrades, renewals, and additional resources are non-refundable.
  • Refunds are limited to unused credits if these Terms are breached or Services are shut down.

6. Acceptable Use Policy (AUP)

You may not use our Services for:

  • Hosting or distributing malware, phishing content, spam, or harmful code.
  • Infringing on intellectual property rights.
  • Storing or sharing pornography, extremist, or violent material.
  • Engaging in denial-of-service (DoS/DDoS) attacks or network abuse.
  • Running public proxies, TOR exit nodes, or cryptocurrency mining.
  • Storing data that is illegal under applicable law.

We reserve the right to suspend or terminate accounts engaging in prohibited activities without notice.

7. Resource Usage

  • Each account includes a specific resource allocation. Usage beyond this may require an upgrade. Administrators reserve the right to limit access, services, or functions to ensure equitable usage across all users.
  • Cloud VM Egress Allowance: Each cloud VM includes a fixed amount of outbound data transfer (“egress”). Usage beyond this included allowance will incur a charge of $10 per additional TB.

8. Data Ownership & Privacy Promise

We respect your privacy and are committed to protecting your data.

  • We will never sell, rent, or trade your personal data or customer content to third parties for marketing or advertising purposes.
  • You retain full ownership and control of all data, files, and content stored using our Services (“Customer Content”).
  • You may access, request copies, request corrections, or request deletion of your personal data at any time.
  • By using our Services, you grant us a limited, non-exclusive license to store, process, and transmit your content only as necessary to provide the Services.
  • We do not access, use, or disclose Customer Content except as required by law, to maintain system integrity, or to provide support at your request.

9. Service Level Agreement (SLA)

9.1 Uptime Guarantee

  • We guarantee 99.98% uptime each calendar month for cloud and storage services.

9.2 SLA Credits

If uptime falls below 99.98%, you may request service credits as follows:

Monthly Uptime

  • 99.0% – 99.4%
  • 98.0% – 98.9%
  • < 98.0%

SLA Credit

  • 5% credit
  • 10% credit
  • 20% credit

Credits must be requested within 7 days of the outage. Scheduled maintenance is excluded.

9.3 SLA Exclusions

This SLA does not apply to:

  • Customer misconfiguration
  • Issues caused by third-party software
  • Force Majeure Events (natural disasters, wars, internet backbone failures)

10. Privacy & Compliance

We are committed to complying with global data protection and privacy laws, including:

  • GDPR (General Data Protection Regulation – EU)
  • HIPAA (Health Insurance Portability and Accountability Act – US)
  • DPDPA (Digital Personal Data Protection Act – India)
  • CCPA/CPRA (California Consumer Privacy Act / Privacy Rights Act – US)

Key principles:

  • We process data only to deliver and maintain our Services and to meet legal obligations.
  • We do not sell personal data to third parties.
  • Customers are responsible for ensuring their use of our Services complies with applicable laws in their jurisdiction.
  • We will provide Data Processing Agreements (DPAs) or Business Associate Agreements (BAAs) upon request, where applicable.

See our Privacy Policy for details on data security practices.

11. Service Availability

We cannot guarantee 100% uptime. Planned maintenance periods are limited to <5 hours per month.

12. Termination by Us

We may suspend or terminate your account if you:

  • Fail to pay on time.
  • Violate these Terms or the AUP.
  • Engage in abusive behavior toward our staff or systems.

13. Disclaimer of Warranties

Services are provided “as is” without warranty of any kind, including merchantability or fitness for a particular purpose.

14. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages, including loss of data, profits, or business, arising from your use of our Services.

15. Indemnification

You agree to indemnify and hold us harmless from claims or damages resulting from your use of our Services or breach of these Terms.

16. Changes to These Terms

We may update these Terms at any time. Continued use of Services after updates constitutes acceptance.

17. Data Location & Jurisdiction

  • Your data may be stored in different jurisdictions, and you consent to this by using our Services.
  • You are responsible for complying with applicable data protection, privacy, and legal requirements in your jurisdiction.
  • In case of conflict, the local laws of the server location may prevail.

18. Governing Law

All legal matters will be governed by and construed under the laws of Vanuatu. Disputes will be handled in the applicable courts of Vanuatu.

19. Force Majeure

We shall not be held responsible or liable for any delay, interruption, or failure in the performance of our obligations under these Terms resulting from acts beyond our reasonable control (“Force Majeure Events”). These include, but are not limited to:

  • Natural disasters (earthquakes, floods, storms, fires)
  • Acts of war, terrorism, civil unrest, or government restrictions
  • Labor disputes, strikes, or industrial disturbances
  • Widespread power outages or failures in telecommunications or internet services
  • Failures of third-party infrastructure or service providers outside our control

During such Force Majeure Events, our obligations will be suspended for the duration of the event. We will make reasonable efforts to resume Services as soon as practicable.

20. Contact Us

For questions or privacy requests, contact:​

Company Details: Quantum Group Ltd First Floor, Law Partners House, Suite 1019, Port Vila, Vanuatu

learn more about our mission, our team, and why we’re dedicated to providing exceptional hosting services.

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