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Privacy Policy
Last Updated: 15 September 2025
OmenHost (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, products, and Services.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide to Us
- Name
- Email address
- Phone number
- Billing address
- Payment details (handled securely via third-party processors)
- Support inquiries and messages
1.2 Information Collected Automatically
- IP address
- Browser type and version
- Pages visited and time spent
- Cookies and session data
- Device information
- Usage data related to cloud services (e.g., bandwidth usage, API calls, access logs, system events, diagnostics)
1.3 Information from Third Parties
- Payment processors (e.g., Stripe, NOWPayments)
- Email providers (e.g., Email Octopus)
- Referral platforms
2. How We Use Your Information
We use your data to:
- Provide and maintain our hosting and cloud services
- Process payments and renewals
- Respond to inquiries and provide customer support
- Detect and prevent fraud or abuse
- Improve our services and website performance
- Send service-related communications (e.g., renewal reminders, downtime notices)
🚫 We do not sell, rent, or trade your data to third parties.
3. Legal Bases for Processing (GDPR Compliance)
We process your data based on one or more of the following legal grounds:
- Performance of a contract (e.g., hosting or cloud service delivery)
- Consent (e.g., newsletters, optional communications)
- Legal obligations (e.g., fraud prevention, tax compliance)
- Legitimate interest (e.g., improving our services)
4. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time
- Request portability of your data (export in a machine-readable format)
California residents may also exercise CCPA/CPRA rights, including the right to know, delete, and opt-out of data “sharing” or “sale” (we do not sell your data).
To exercise your rights, contact us at: legal@host.spiderhunt.site
5. Cookies & Tracking
We use cookies to:
- Maintain user sessions
- Analyze site performance and traffic
- Improve user experience
You can disable cookies in your browser settings, but some features may not function properly.
6. Data Storage & Security
- Data is stored on secure servers located in privacy-conscious regions.
- We use HTTPS, encryption, firewalls, and strict access controls.
- Access to personal data is limited to authorized personnel only.
- Payment data is processed by PCI-compliant providers.
- All customer data at rest is encrypted (AES-256 or equivalent).
- DDoS protection and intrusion monitoring are in place to safeguard uptime.
See our Terms of Service for uptime guarantees.
7. International Transfers
If your data is transferred internationally, we ensure such transfers comply with applicable data protection laws (e.g., EU Standard Contractual Clauses).
- Servers may be located in multiple regions (e.g., EU, US, Asia).
- Where possible, users may request preferred data residency.
8. Third-Party Services
We may share limited data with:
- Payment processors: Stripe, NOWPayments
- Email services: Email Octopus
- Infrastructure providers (e.g., data centers, CDN providers, DNS resolvers)
Each of these providers has its own privacy policies and safeguards.
9. Data Retention
We retain your data:
- As long as your account is active
- As needed to comply with legal obligations
- Certain data may be retained up to 90 days after account closure for legal, billing, and backup purposes.
- System logs may be retained for 30–90 days for security and auditing
10. Communication & Marketing
We may occasionally send you:
- Service-related announcements (required)
- Promotional emails (optional, only with your consent)
You may opt out of marketing emails at any time.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 13. Users between the ages of 13 and 17 may only use our Services with the consent and supervision of a parent or legal guardian. We do not knowingly collect personal data from children under 13, and accounts found in violation will be terminated.
12. Compliance with Privacy Laws
We are committed to compliance with global privacy regulations, including but not limited to:
- GDPR (General Data Protection Regulation – EU/EEA)
- HIPAA (Health Insurance Portability and Accountability Act – US healthcare clients)
- DPDPA (Digital Personal Data Protection Act – India)
- CCPA/CPRA (California Consumer Privacy/Privacy Rights Act – US)
We also comply with applicable privacy obligations under Vanuatu law.”
We also provide:
- Data Processing Agreements (DPAs) to GDPR/DPDP/CCPA clients upon request
- Business Associate Agreements (BAAs) to HIPAA-covered clients upon request
12. Compliance with Privacy Laws
We do not use your personal data for automated decision-making or profiling that produces legal or significant effects.
14. Changes to This Policy
We may update this Privacy Policy occasionally. If changes are significant, we will notify you via email or a notice on our website.
15. Contact Us
For questions or privacy requests, contact:
Company Details: Quantum Group Ltd First Floor, Law Partners House, Suite 1019, Port Vila, Vanuatu
learn more about our mission, our team, and why we’re dedicated to providing exceptional hosting services.
© 2025 OmenHost. All rights reserved.
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